Terms and Conditions
Delivery Period Following receipt and clearance of payment, all poultry supplies will be posted within 1 working day. Goods are dispatched via My Hermes or DX Secure. This excludes hatching eggs (occasionally we have a huge surge in demand), and some hen houses and large items which are delivered on pallets – please see delivery information on individual listings.
We accept all the major credit/debit cards via Retail Merchant Services and Paypal.
Customers have up to 14 days to cancel orders. Please contact us by telephone or email. If goods have already been dispatched, they must be returned within 14 days in an unused and resalable condition to receive a full refund. This excludes hatching eggs, which are perishable goods.
Customers have up to 14 days after the goods’ dispatch date in which to request a return and refund. Before returning any products please contact us by email or telephone. Return postage is the responsibility of the sender. Items must be returned in an unused and resalable condition to receive a full refund. This excludes hatching eggs, which are perishable goods.
If you receive a faulty item, please contact us by telephone or email. We will either ask for evidence of damage or arrange collection of the item. A replacement item will be sent.
Page’s Poultry guarantee that our eggs will reach you intact but cannot guarantee that hatching eggs will hatch. We have no control over what happens to them once they leave our location. We cannot prevent broody hens leaving the nest, incubator malfunction or power cuts, boxes being dropped, chilled, heated, etc. all of which will affect the viability of embryos.
However, we constantly monitor fertility and hatch rates in our professionally calibrated incubators to ensure that the fertility and hatch rate of our eggs remains high. We do everything we can to protect fertile eggs by storing at the correct temperature and rotating the eggs frequently. We use purpose-made polystyrene boxes, bubble wrap and ‘fragile’ tape when posting them. We provide a Hatching Guide to help you achieve the best results from your eggs.
Page’s Poultry is committed to ensuring that your privacy is protected and to processing data in accordance with its responsibilities under GDPR. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Page’s Poultry may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Name and payment details
- Contact information including email address
- Demographic information such as postcode and preferences
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.
Personal information will not be stored any longer than the legal requirements for accounting purposes for the business.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
- You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.
- If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect